Professional Summary
Certified Systems And Security Engineer with expertise in Ivanti Endpoint Manager and Progress WhatsUp Gold solutions. Proven track record in system implementation, technical support, and client training. Strong background in IT infrastructure management, patch management, and software distribution. Combines technical proficiency with excellent client relationship skills to deliver comprehensive IT solutions.
May 2024 – Present
- Lead deployment specialist for Ivanti Endpoint Manager solutions
- Conduct full system implementations including installation, configuration, and client training
- Provide tier 2/3 technical support during and post-implementation
- Develop and manage patch management strategies and software distribution packages
- Host product demonstrations and participate in presales technical discussions
- Collaborate with cross-functional teams to ensure successful project delivery
Jul 2022 – May 2024
- Primary point of contact for client system support and troubleshooting
- Executed system installations and conducted comprehensive user training sessions
- Managed technical support lifecycle from implementation through ongoing maintenance
- Performed data analysis and generated operational reports for management
- Supervised field promoters and monitored KPIs to ensure service quality
Aug 2021 – Sep 2021
- Researched and evaluated educational technology software and methodologies
- Developed training programs to enhance teachers' technology integration skills
- Managed applicant data for professional development programs
- Designed solutions to optimize online teaching effectiveness
Mar 2021 – Jul 2021
- Developed responsive frontend interfaces using HTML, CSS, Bootstrap, and Angular
- Translated UI/UX designs into functional web pages
- Collaborated with design team to implement user-friendly features
May 2019 – Jan 2020
- Promoted telecom products and services through direct marketing
- Conducted market research and customer satisfaction surveys
- Represented company at promotional events and trade shows
- Provided customer service and generated sales reports